RETURNS + EXCHANGES.

 

If you are not completely satisfied with your item, we will offer a full refund or exchange within 14 days of delivery. To qualify, please ensure merchandise is on its way back to our fulfillment center within 14 days of purchase. Returns and exchanges must not be worn, altered, or washed and with all tags attached in its original packaging. Merchandise returned worn, without original tags and/or not returned in original packaging may result in a delayed refund or not qualify for a refund as determined by our fulfillment team. Please note the determination of our fulfillment team is final.

Please contact hello@pauseny.com to initiate the return/exchange process. As soon as we receive your item(s), we will process an exchange or a full refund - whichever you prefer. Return shipping is free for all US orders.

International customers are responsible for all shipping and postage costs associated with returning the product to us, as well as any potential duties costs applied to replacement packages we ship back out to international customers.

Please note we are unable to refund shipping and handling fees and Final Sale items may not be returned. Packages that arrive COD may be denied, or the COD amount may be deducted from your return.

Third Party Returns + Exchanges:

This 14 day return and exchange policy also applies to any purchases made in the U.S. from all third party clothing, handbag, and jewelry brands only. At this time, third party products are not available for sale internationally. Returns and exchanges will also not be offered to purchases of beauty, skincare, fragrance, and art from third party brands as all sales from these categories will be final. However, exchanges will only be offered on defective and damaged products.